Help FAQs: Returns/Exchanges

Frequently Asked Questions

Viewing Questions Regarding: Returns/Exchanges
  1. 100% Satisfaction Guarantee & 120 Day Return Policy on Clothing and Accessories
  2. I ordered the wrong size or changed my mind and want to return my item(s).
  3. "You guys sent me something I didn't order" -or- "You guys sent me a defective item". What do I do now?
  4. I bought a product you sell from a retail store and they will not take it back. The product is defective. Can I exchange it through you?
  5. How can I cancel an order that has not been processed yet?
  1. 100% Satisfaction Guarantee & 120 Day Return Policy on Clothing and Accessories
    Our 100% satisfaction guarantee ensures that every item you purchase meets your high standards — or you can return it for a replacement or refund. All returns/exchanges must be submitted within 120 days of the date we ship out your order.

    We make an effort to make sure that all of our products meet high standards of quality, comfort, and expression. If you are not satisfied for any reason, let us know and we'll do our best to resolve the situation.

    Also, we actually do listen to your feedback. We know that not everyone has the same sensibilities when it comes to apparel, but we want to take your input into consideration as we design new items. We won't always agree, but we will always listen.

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  2. I ordered the wrong size or changed my mind and want to return my item(s).
    For purchases of CLOTHING and ACCESSORIES*, all you will need to do is send the items back to us at the address on your invoice. Please include the invoice with the return along with a note indicating what you would like instead, or that you would like a refund. All returned items must be in "as new" condition. "As new" means unwashed, unworn, and unmodified in any way. Please note that in this case, we cannot refund shipping. All returns/exchanges must be submitted within 120 days of the date we ship out your order.

    For purchases of TOYS, GAMES, COLLECTIBLES and all other non-clothing products**, please return the item in the original packaging including any manuals, cabling and accessories in saleable condition. Items to be returned must be unused and unmodified in any way. If the item you received is defective, please call us toll-free at 888.546.9266 to arrange a replacement or reimbursement.

    We do not accept returns of:
    • Any Toys, Games or Collectibles returned more than 60 days from the date on the packing slip.
    • Any Toy Game or Collectible that has been opened (taken out of its plastic wrap).
    • Any product(s) not in its original condition.
    • Any product(s) that is damaged, played, or is missing parts.
    • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

    *Hats, Scarves, socks, earrings, necklaces, belts, bracelets, keychains, lanyards, posters, stickers, wallets, buttons, patches, wrapping paper, mugs.

    **Headsets, glasses/eyewear, mice, mousepads, phone cases,LEGO sets, Papercraft, Construction sets, Action figures.

    Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

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  3. "You guys sent me something I didn't order" -or- "You guys sent me a defective item". What do I do now?
    Please call us toll-free at 888.546.9266. Please have your invoice (packing slip) ready when you call. Claims must be made within 120 days from when an order is purchased.

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  4. I bought a product you sell from a retail store and they will not take it back. The product is defective. Can I exchange it through you?
    Please call customer service 1-888-546-9266. J!NX does not manufacture all of the items available for purchase on our website. Items not manufactured by J!NX cannot be replaced by J!NX.

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  5. How can I cancel an order that has not been processed yet?
    If your order is still in the "pending" status, you can view it in your order history and cancel it. If you wish to modify your order in any way, you can cancel the order and place a new one.

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