Customer Service > FAQ
-
What is J!NX EXP?
J!NX EXP is similar to that of an RPG (role playing game). When you become a member of J!NX.com you begin the quest to gain experience points, soar to new levels and unlock new rewards.
-
How do I gain experience points?
There are many ways to gain experience points for the J!NX EXP program. We are always added new quests and activities. Here is a list of the current activities that help you level up on J!NX.com:
- Purchase J!NX Products.
- When you place an order, you earn up to 5% to 12% of your item total after discounts(*) as EXP. The amount you earn depends on the item total and your current level. If your item total is under $50.00, then you will earn 5% to 7% EXP. If it is $50.00 and over, you will earn 10% to 12% EXP. When you first create your member account, you will only earn 5% to 10% for your item total. Please see the following link for details on leveling up your member account, "How do I level up?".
- J!NX Referral Program - Earn EXP for referring customers.
- If somebody uses your referral URL and then makes a purchase on
J!NX.com you receive at least 5% of their order's SUBTOTAL in EXP.
- If somebody uses your referral URL and then makes a purchase on
- Comment on Products,
J!NX Pix , and/orJ!NX Blogs . You will receive 5 experience points for each comment.- You can only earn experience points for 10 comments per week.
- Your comment count for the week will be reset every Monday night at 12:00 AM.
- Submit J!NX Pix.
- Earn 100 EXP for submitting a good picture, or 250 for submitting one that we love! Submitted photos must be accepted based on the Photo Submission Policy and Agreement in order to actually receive J!NX EXP.
- Sign up for the J!NX Newsletter and earn 200 experience points.
- More options are always being added!
* - During checkout, EXP will NOT be awarded for the following:
- Any discounts and promotions applied to the order.
- The cost of shipping or tax, when applicable.
- The purchase of gift certificates.
- Bulk purchase of items consistent with wholesale purchasing.
- Purchase J!NX Products.
-
How do I level up?
As you earn experience points through the J!NX EXP program you gain levels and unlock rewards.
-
How do I obtain my rewards for leveling?
- J!NX Gold will be immediately added to your account when you reach a level with a J!NX Gold reward.
- Promotional offers will be applied to your account immediately when you reach a level with a promotional offer reward. An example of a promotional offer is earning a higher percent of your orders and referrals in J!NX Gold and J!NX EXP.
As we add different types of rewards we will add instructions for obtaining those rewards here.
-
Can I see a list of all the experience points I have received?
Yes, a complete J!NX EXP experience point history can be found by following the 'View J!NX EXP History' link on your 'My Account' page.
-
When I place an order when do I get my experience points?
When you make a purchase or refer someone that makes a purchase you will be awarded experience points when the order ships.
-
How often can I earn J!NX EXP for comments/feedback?
Comments/Feedback - You can post 10 comments/feedback anywhere on JINX.com per week. This is reset every Monday evening at 11:59 PM.
