FAQ - Order Status

Can I cancel my order?

If you'd like to cancel to your order, then we'll do everything we can to make that happen. We recommend calling us as soon as possible within our business hours. Do not send an email; our warehouse works quickly to process orders, and we may not see your message in time.

If an order has been packed or shipped, then we will not be able to cancel your order.

Can I make changes to my order?

If you'd like to make a change to your order, then we'll do everything we can to make that happen. We recommend calling us as soon as possible within our business hours. Do not send an email; our warehouse works quickly to process orders, and we may not see your message in time.

If an order has been packed or shipped, then we will not be able to modify your order.

What does UNFULFILLED mean?

Your order has just been placed, or we have just received your payment. Our shipping team is packing your order, getting ready to ship it to you!